Privacy policy
Last updated: October 22, 2026
Who we are
This policy explains how Shopolino handles personal information when you visit shopolino.shop, contact us or place an order. For privacy requests, email shopolinoweb@gmail.com.
Information we process
- Contact and order details, such as your name, email, billing and delivery address, order contents and payment or transaction status.
- Personalization you provide, including names, text or images needed to make your product.
- Messages, customer-service history and preferences you share with us.
- Technical and usage information, such as IP address, browser and device information, pages visited and cookie identifiers, as collected by Shopify and enabled services.
Payments are processed through the payment methods offered at checkout, including PayPal. Payment providers process payment credentials under their own privacy terms; we receive information needed to confirm and manage transactions.
How and why information is used
We use information to process payments and orders, arrange production and delivery, provide support, manage returns, maintain business records, secure the store and prevent fraud. Where applicable, processing relies on performing our contract with you, complying with legal obligations, our legitimate interests in running and protecting the business, or your consent. Marketing consent can be withdrawn at any time.
Service providers and disclosures
Our store is hosted on Shopify. We share information needed to provide the service with Shopify, payment providers, production and print-on-demand partners, shipping carriers and customer-support or other service providers used for your order. For personalized items, the relevant name, text or image is shared with the partner producing that item. Information may also be disclosed to professional advisers or authorities where required by law or necessary to establish or defend legal rights.
Shopify also processes certain information for its own services, including enhanced services where enabled. See Shopify's Consumer Privacy Policy and Shopify's Privacy Portal for information and applicable choices. PayPal's privacy information is available through PayPal.
Cookies and privacy choices
Shopify and enabled services use cookies and similar technologies for functions such as the cart, checkout, security and, where enabled, analytics or advertising. Where consent is required, non-essential processing should depend on your choice. You can use the cookie or privacy controls made available on the store and your browser's controls. Blocking essential cookies may affect shopping features.
Where applicable, you may object to targeted advertising or the sale or sharing of personal information as defined by local law. Use any privacy-choice link displayed on the store or contact us at the email above. We do not treat consent to marketing as a condition of purchase.
International transfers and retention
Shopify and other service providers may process information in different countries. Where required, international transfers are subject to appropriate legal safeguards. We retain information as needed to fulfil orders, resolve disputes, meet tax and recordkeeping obligations and protect legal rights. Retention depends on the information and the applicable requirement.
Your rights
Depending on your location, you may request access, correction, deletion, portability or restriction of processing, object to processing, or withdraw consent. Some requests are subject to legal exceptions and identity verification. You may also complain to your local data protection authority. Contact us to exercise applicable rights; we will respond within the period required by law. You can unsubscribe from marketing emails using the link in the message.
Security, children and updates
We use reasonable safeguards and established service providers, but no online service can guarantee absolute security. The store is intended for adult purchasers and is not directed at children. Contact us if you believe a child has supplied personal information without appropriate authorization.
We may update this policy when our practices or legal requirements change. The update date appears above; material changes will be communicated where required.